Mr Ballito， the Managing Director of Modern Office Limited often has to make international telephone calls to his customers in other countries.Today he asks his Secretary Opal to book a call to Mr Frascati in Rome.

MR BALLITO： I'd like to speak to Mr Frascati in Rome at about 11.00our time. Would you book a call to him， please， Opal.

OPAL：Certainly， Mr Ballito. I'll ask Rose to connect me with the International Operator and book the call. Shall I make it a personal call？

MR BALLITO： Yes， I think so. It's a waste of money to pay for the call if Mr Frascati is out. Do you know the number？

OPAL：Yes， I have it here. It's Rome 35 56 75.

（LIFTS RECEIVER， DIALS NUMBER）

ROSE： Switchboard.

OPAL：Oh good morning， Rose， would you put me through to the International Operator， please. I want to book a call to Rome for Mr Ballito.

ROSE： Certainly， I' m putting you through now.（CLICK RINGING）It's ringing now， Opal.

OPAL：Thank you ……

（RINGING TONE CONTINUES， THEN STOPS）

INTERNATIONAL OPERATOR：International Operator.

OPAL：Good morning. I'd like to book a personal call to Rome， please.This is Dongali 52364， Modern Office Limited.

INTERNATIONAL OPERATOR：Dongali， 52 364.What number in Rome， please.

OPAL：Rome 35 56 75.

INTERNATIONAL OPERATOR：35 56 75 …… what name？

OPAL：Mr Frascati.

INTERNATIONAL OPERATOR：Rome 35 56 75， Mr Frascati.

OPAL：Yes， that' s right. Can I book the call for 11-00？

INTERNATIONAL OPERATOR： 11：00 yes， that should be all right. I'll ring you back when the call is，。 expected.

OPAL：Thank you very much.（REPLACES RECEIVER）

（TO BALLITO） The operator is going to ring back when the call is expected.

MR BALLITO： Well， that's fine， thank you Opal.

（PHONE RINGS）

OPAL：Mr Ballito's office.

INTERNATIONAL OPERATOR： Your personal call to Mr Frascati in Rome is expected within a few minutes.

OPAL：Thank you， operator. Mr Ballito， your call to Mr Frascati is expected within a few minutes.

MR BALLITO： Thank you， Opal.

INTERNATIONAL OPERATOR： Hello ——。 Is that Mr Frascati？

MR FRASCATI： Mr Frascati speaking.

INTERNATIONAL OPERATOR： I have a personal call for you， Mr Frascati， from Dongali. Hold the line please.Go ahead， speak up. caller，Mr Frascati is on the line.

OPAL： Mr Ballito， Mr Frascati is on the line

MR BALLITO： Thank you， Opal. Hello？ Mr Frascati？ Mr Frascati！ Mr Frascati？