如果你和大多数的英语学习者一样，会觉得用英语打电话很难。但如果你需要在海外旅行或在外国公司工作的话，能使用电话英语是必需的。因此如何克服通向英语流利程度的最后一道坎呢？使用以下的短语或技巧为任何电话情景做准备。

If you’re like most English learners, you find it difficult to make phone calls in English. But if you’re traveling abroad or working in a foreign company, using English on the phone is essential. So how do you conquer this last obstacle to fluency? Prepare yourself for any telephone situation with the following phrases and techniques.

 

Introductions

 

以自我介绍开始电话交谈：〝Hello, this is Peter Jones.〞，如果你在接电话的时候对方没有表明他是谁，你可以说：〝May I ask who’s calling, please?〞。

Start any telephone conversation by introducing yourself: “Hello, this is Peter Jones. If you answer the phone and the caller fails to identify himself, you can say: “May I ask who’s calling, please?”

 

 

Asking for someone / Making a request

 

如果你打电话给特定的某个人的话，那么你得用礼貌的问句来表达意图，例如：〝May I speak to Rachel Smith, please?〞，当你只知道分机号码却不知道人名的时候你可以说：〝Could I have extension number 635?〞。但如果打电话是有特定的目的，那最好是这么说：〝I’m calling to make a reservation.〞。

If you’re calling to talk to a specific person,then phrase your request as a polite question,e.g. “May I speak to Rachel Smith, please?”When you have an extension number but no name you can say: “Could I have extension number 635?” But if you’re calling with a specific purpose, then a statement works best: “I’m calling to make a reservation.”

 

 

Holding and transferring

 

〝Please hold〞是电话语言中表示〝等一下〞。当你需要〝transferred〞（转接）到另一部分机，你常会听到：〝Connecting your call...〞或〝Please hold, I’ll transfer you.〞。如果你是在繁忙时段拨打某公司电话的话，你可能会听到简短的一句话：〝Hello, please hold!〞。在接线员将你转到另一条线之前。

“Please hold” is telephone language for “just a moment”. When you need to be transferred (connected) to another extension you’ll often hear: “Connecting your call...” or “Please hold, I’ll transfer you.”.” If you call a business at a busy time, you might hear only a brief, “Hello, please hold!” before the operator switches over to another line.

 

 

Leaving a message

 

当你打电话的对象不在或不能接听电话时，准备好留言。你可以使用〝v o i c ema i l 〞（ 电子录音系统）或一部〝a n swe r i n g machine〞（在磁带上录音的一种机器）〞。如果你正和接线员讲话的话，他们会问：〝Would you like to leave a message?〞，”或者你可以说：〝May I leave a message?〞。如果想要对方回电话的话，千万别忘了留你的电话号码。这被称作〝call back number〞。

When the person you’re calling isn’t available, be prepared to leave a message. You might use voicemail (a digital voice recording system) or an answering machine (a machine that records messages onto a tape). If you’re talking to an operator, they’ll ask: “Would you like to leave a message?” Or you can say, “May I leave a message?” Be sure to leave your phone number if you want the person to return your call. This is called a ‘call back number’.

 

 

Asking the speaker to slow down

 

如果你不确定你能听懂所有的英语对话，一定要坦诚。直接告诉对方：〝My English isn’t very strong, could you please speak slowly?〞，大部分的人会赞许你的诚实并很高兴这么做。

If you’re not sure you’ll understand everything in English, be honest. Tell the speaker immediately: “My English isn’t very strong, could you please speak slowly?” Most people will appreciate your honesty and will be happy to oblige.

 

 

Write it down

 

如果你觉得用英语打电话还有点紧张的话，把要讲的事先写下来将很有帮助。写出你需要讲的内容大纲。你可以使用此提纲事先组织你的思绪并且如果在通话过程中有任何疑问的话也能作为借鉴。

If you’re nervous about telephoning in English, it’s helpful to prepare a script. Write out a brief outline of what you need to say. You can use it to organize your thoughts beforehand and as a reference if you get confused during the call.

 

 

Remember your manners

 

在通话中使用文明礼貌的语言是非常的重要。在请求别人时请使用类似的短语，和〝Could you〞和 〝Please〞；并且总是记得以：〝Thank you〞个〝Goodbye〞 结束通话！

It’s very important to sound polite on the telephone. Use phrases like, ‘Could you’, and ‘Please’ when making requests. And always remember to finish a conversation with ‘Thank you’ and ‘Goodbye’!

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